Frequently Asked Questions (FAQs)

General Questions

1. What is functional medicine, and how is it different from conventional medicine?
Functional medicine focuses on identifying and addressing the root causes of illness rather than just managing symptoms. We take a personalized approach to your care, emphasizing prevention and long-term wellness through lifestyle changes, nutrition, and advanced diagnostics.
We prioritize personalized care with a clear and transparent pricing structure, flexible membership options, and access to services like testosterone replacement therapy, peptide therapy, BHRT, and thyroid optimization. Our programs are built around your unique needs, focusing on sustainable health improvements.
Functional medicine is typically a self-pay service, as many treatments and diagnostics are not covered by traditional insurance. However, we provide detailed invoices, so you may submit claims for reimbursement depending on your plan.

Membership Questions

1. Why do I need a membership for follow-up care?
Our membership plans ensure consistent, proactive support tailored to your wellness goals. With regular follow-ups, personalized resources, and exclusive benefits, you receive comprehensive care that goes beyond one-time visits.
Yes, you can choose to pay per visit. However, membership plans offer significant savings and additional benefits, such as priority messaging and discounted labs.
We understand life happens. Appointments can be rescheduled if notice is provided within 24 hours. Unused visits may not roll over to the next year, so we encourage you to prioritize your wellness journey.
Yes, you can upgrade or downgrade your membership tier at any time. Changes will be prorated based on your remaining balance and the new plan.

Pricing Questions

1. Why do costs vary for some services like TRT, peptides, or BHRT?
Pricing for these therapies depends on individual needs, dosages, and pharmacy options. During your consultation, we’ll create a tailored treatment plan and provide a detailed cost breakdown.
Lab fees are billed separately. The cost depends on the specific tests ordered. We work with trusted labs like Access Labs to ensure competitive pricing and transparency.
Yes! We offer up to 5% off for annual prepayments and additional discounts for 3- or 6-month prepay options.
Many of our services and lab fees are eligible for HSA/FSA reimbursement. Please check with your provider for specific coverage details.

Service-Specific Questions

1. How does testosterone replacement therapy (TRT) work?
TRT is tailored to address symptoms of low testosterone, such as fatigue, low libido, and mood changes. We customize your treatment plan, which may include injections or gels based on your needs and preferences.
Peptides are short chains of amino acids that support various bodily functions, including tissue repair, fat loss, and anti-aging. Your peptide therapy plan will be based on your specific health goals.
BHRT uses hormones identical to those your body produces, making it a natural and effective way to balance hormone levels. Our approach is personalized and monitored closely to ensure safety and efficacy.
Thyroid optimization includes comprehensive lab testing, personalized treatment plans, and regular monitoring. We address both underactive and overactive thyroid conditions to help you achieve balance.

Booking and Scheduling Questions

1. How do I schedule my initial consultation?
You can book your initial consultation directly through our online booking system or by contacting our office at [phone/email].
Yes, appointments can be rescheduled with 24-hour notice. Late cancellations or missed appointments may be subject to a fee.
Please bring any recent lab work, a list of current medications and supplements, and your completed health history form (if provided).

Lab and Diagnostic Questions

1. How do I complete lab testing?
We partner with Access Labs, which works with local LabCorp facilities for your convenience. After your consultation, your lab order will be sent directly to your phone via text or email, allowing you to visit the nearest participating LabCorp location without needing a physical requisition form.
Lab costs vary depending on the panels ordered. We provide a detailed breakdown during your consultation, including competitive pricing and a $20 administrative fee (covering LabCorp access and admin costs).
Yes, lab results are essential for developing your personalized treatment plan and ensuring optimal outcomes.
Many of our patients choose self-pay for labs due to competitive pricing, but some insurance plans may offer partial reimbursement. We’ll provide the information needed to submit a claim if applicable.